Thomas Cook – why this highlights the importance of booking via a Travel Consultant

Tim Clark Uncategorized

The travel industry has lost one of the most iconic names in world travel after Thomas Cook has sadly ceased trading after 178 years. They have cancelled all flights leaving 600,000 holiday makers worldwide in limbo.

The team at Not Just Travel and The Travel Franchise have been working since the news broke at 3am. Our priorities have been to reassure our customers who are either on a Thomas Cook holiday or have one booked for a later date.

Why book a holiday with a Travel Consultant?

As a leading travel business, we are both ABTA bonded and ATOL protected which provides our customers with the reassurance that their money is protected when a situation like this arises.

In this digital age, there is certainly a trend for people to book hotels and flights separately online, but this situation has highlighted that the only way you will be fully protected is to do it as a package with a provider that is ATOL protected.

As well as the financial benefits, there is something to be said about the consultative approach, support and care that a travel consultant can provide to you which starts long before a customer goes on holiday. Our franchisees pride themselves on being there in both good times and bad for each customer that they work with.

What our franchisees are saying

The feedback that we have been receiving from both our customers and our franchisees has been really positive. They feel reassured that we are on hand to provide guidance and offer support.  Here is a round up of some of the feedback that we have received from our franchisees with regards to our response today:

“So proud to be part of the NJT Team. The reaction and response to this situation has been brilliant and professional. I have seen other posts from competition, and they have been shoddily put together. A big thank you to everyone who has helped to support us in the field. Great work guys 👏👏”

“So glad to be with NJT! Amazing that you are on this so quickly and professionally!”

“I am hugely impressed by the response of the head office team and PTCs – so happy to be part of NJT.”

Times like this makes me even more proud to be part of NJT. Well done to all at HO 😘👏🏼👏🏼

Why The Travel Franchise is here for our customers

Our co-founder Steve Witt comments:

“Whenever anything like this happens in the travel industry, it highlights the importance of having an expert on hand to help you. The last thing you want to do, when you’re abroad, trying to enjoy a holiday of a lifetime, or your honeymoon, is spending hours on the phone or internet trying to work out which number to ring or email to contact. You want to someone to have it in hand so you can go back to enjoying your holiday.”

This movement demonstrates that the opportunities to leverage a growing customer base as a franchisee with The Travel Franchise will only increase and therefore there has never been a better time to join.